FREQUENTLY ASKED QUESTIONS
How do I watch my performance on my TV?
We have a variety of ways for you to access the performances. Please click here to review some general instructions on how to view the performances on your television.
Do I need a Vimeo account to watch the Orpheum Sessions and Suite Sundays?
You do not need to purchase any additional memberships or accounts to view our performances. You can create a Vimeo account at no charge, but you do not need to pay for Vimeo to use it.
Why is the program/venue/timing different?
As we navigate the ever changing COVID world, some programs and venues may change due to a variety of factors. Patron Services will contact you via email to inform you of any changes as soon as possible.
Why am I not receiving any emails?
-Subscribe to our emails: http://eepurl.com/7FLhn
-Our emails come from our ticketing and marketing systems. Because of this our email may be marked as spam. Please be sure to check your spam folder periodically and mark LPO emails as “friendly.”
Are there any live/in person performanes?
Yes! Music at the Museum is done in partnership with venues around the city and is a single ticket only event. If you are a subscriber, you receive a discount. Please call Patron Services at (504) 523-6530, Opt 2 to receive the discount. Click here for more information and to purchase tickets.
Is there a rain plan for outside performances?
We are no stranger to “pop up” showers here. Outdoor performances will take place rain or shine; we encourage patrons to bring their rain gear. If the rain/weather should make it to where we are unable to perform, we will postpone and reschedule if possible. You will be notified via email and telephone call; we will update our website and social media accounts as well. Tickets will be automatically reissued once a new date and venue are confirmed. If you are unable to make the rescheduled date, you can exchange your tickets for another performance, bank the value of your tickets for future performances, or donate the value of your tickets.
How are the Subscriber Serenades scheduled?
A survey was sent out to all Gold and Platinum subscribers with dates and times to reserve. If you have not received the survey and are a Gold or Platinum subscriber that is interested in receiving a Subscriber Serenade, please email firstname.lastname@example.org.
Will there be any in-person performances after January?
YES! Our season is far from over. Join us for more Music at the Museums, Orpheum Sessions, Suite Sundays, and other community initiative.