CONCERT DAY GUIDE

• Email – Subject: Your LPO Tickets are Enclosed! Tickets are attached in a PDF file. Tickets are sent to the email address used to purchase them.
• LPO Account – login at lpomusic.com/account and access your PDF tickets there.

We’ve got you covered! For ticket reprints before the concert, call LPO Patron Services at 504-523-6530 or email patron.services@lpomusic.com. If you are already at the concert venue, stop by the LPO Patron Services at Will Call, and we’ll reprint them on-site.

For concerts at the Orpheum Theater, parking is located on streets and in garages in the Central Business District.  Pricing and availability do vary based on a variety of factors. To ensure the best possible experience we strongly recommend reserving parking ahead of time. The UniPark Garage connected to the Orpheum Theater is located at 145 Roosevelt Way.

Recommended parking apps:

• Spot Hero
• Park Whiz
• Premium Parking

We recommend showing up at least 30 minutes before concerts. This allows you time to park, get to the concert venue, and find your seats. Please see your ticket for door opening and performance start times.

Our ushers will let you into the hall at the earliest break in the performance that is not distracting for audience members. At the Orpheum Theater, late seating will take place on the Gallery (3rd) level. You may find your originally-assigned seats after intermission.

There is no dress code so that’s up to you! You may dress according to your personal preference, ranging from casual to formal, though business casual is the most popular choice.

Welcome! Please have your E tickets pulled up and ready to go on your phone. You may need to increase the brightness and enlarge the QR code in the gold box. Have paper tickets? No problem! Show your phone or paper tickets to the usher at the door to get scanned in. Once inside, feel free to grab a drink at the Orpheum theater bar or find your seats. Ushers at the theater doors will have programs. 

If you are the theater by 6:30pm, join that evening’s conductor for a Pre Concert Talk a

The Orpheum Theater bars (located on the first floor and on the mezzanine) offer a variety of wine, spirits, non-alcoholic beverages, and limited snacks. The bar accepts credit cards only – no cash. Drink and snacks are absolutely able to be enjoyed in the concert hall. Cheers!

In the classical music world, some pieces of music are made up of multiple sections (called movements). Examples of these include symphonies and concertos. For these works, it’s a tradition for the audience to hold their applause until after the very last movement. If you are ever in doubt, it’s always safe to clap when everyone else does! Some performances are less formal than others so clapping is not discouraged if the performance moves you to do so.

The LPO does not issue refunds, but does offer exchanges.

For exchanges, call LPO Patron Services at 504-523-6530, option 2 or email patron.services@lpomusic.com. Patrons can also donate the value of their tickets as a tax deduction charitable contribution.

All photography and video recording of LPO events is prohibited without explicit and written permission from orchestra administration.

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