It’s concert day and we’re excited to welcome you and pass a good time with music! Here are some tips and information to help you make the best of your experience with us. Patron Services is always happy to help at patron.servies@lpomusic.com or 504.523.6530

First things first – make sure you have your tickets!

Where do I access my tickets?
  • Email – Subject: Your LPO Tickets are Enclosed! Tickets are attached in a PDF file. Tickets are sent to the email address used to purchase them.
  • LPO Account – login at lpomusic.com/account and access your PDF tickets there.
What if I lose or forget my tickets?

We’ve got you covered! For ticket reprints before the concert, call LPO Patron Services at 504-523-6530 or email patron.services@lpomusic.com. If you are already at the concert venue, stop by the LPO Patron Services at Will Call, and we’ll reprint them on-site.

Getting to:

The Orpheum Theater
The Historic Orpheum Theater is located at 129 Roosevelt Way, New Orleans, LA, 70112.

New Marigny Theatre
2301 Marais St, New Orleans, LA 70117 — Corner of Marais St and Mandeville St

Fuhrmann Auditorium
128 W 23rd Ave, Covington, LA 70433 — located in the Greater Covington Center

Where can I park and how much does it cost?

Parking is located on streets and in garages in the Central Business District.  Pricing and availability do vary based on a variety of factors. To ensure the best possible experience we strongly recommend reserving parking ahead of time. The UniPark Garage connected to the Orpheum Theater is located at 145 Roosevelt Way.

Recommended parking apps:

2301 Marais St, New Orleans, LA 70117 — Corner of Marais St and Mandeville St
Parking is street parking in and around the neighborhood. Please be mindful of signage and our neighbors.

128 W 23rd Ave, Covington, LA 70433 — located in the Greater Covington Center
Parking is located in lots and in surrounding areas of the Greater Covington Center

When should I arrive for a concert?

We recommend showing up at least 30 minutes before concerts. This allows you time to park, get to the concert venue, and find your seats. Please see your ticket for door opening and performance start times.

What if I’m late?

Our ushers will let you into the hall at the earliest break in the performance that is not distracting for audience members. At the Orpheum Theater, late seating will take place on the Gallery (3rd) level. You may find your originally-assigned seats after intermission.

At the Venue and During the Concert

What should I wear?

There is no dress code so that’s up to you! You may dress according to your personal preference, ranging from casual to formal, though business casual is the most popular choice.

What should we do when we arrive?

Welcome! Please have your E tickets pulled up and ready to go on your phone. You may need to increase the brightness and enlarge the QR code in the gold box. Have paper tickets? No problem! Show your phone or paper tickets to the usher at the door to get scanned in. Once inside, feel free to grab a drink at the Orpheum theater bar or find your seats. Ushers at the theater doors will have programs. 

If you are the theater by 6:30pm, join that evening’s conductor for a Pre Concert Talk a

Orpheum Concessions

The Orpheum Theater bars (located on the first floor and on the mezzanine) offer a variety of wine, spirits, non-alcoholic beverages, and limited snacks. The bar accepts credit cards only – no cash. Drink and snacks are absolutely able to be enjoyed in the concert hall. Cheers!

When should I clap?

In the classical music world, some pieces of music are made up of multiple sections (called movements). Examples of these include symphonies and concertos. For these works, it’s a tradition for the audience to hold their applause until after the very last movement. If you are ever in doubt, it’s always safe to clap when everyone else does! Some performances are less formal than others so clapping is not discouraged if the performance moves you to do so.

Frequently Asked Questions

Click here to read more on the LPO’s Ticketing Policies page.

Click here for our full FAQ Section.

Can I get a refund for my tickets?

The LPO does not issue refunds, but does offer exchanges.

Can I exchange my tickets for another concert?

For exchanges, call LPO Patron Services at 504-523-6530, option 2 or email patron.services@lpomusic.com. Patrons can also donate the value of their tickets as a tax deduction charitable contribution.

May I photograph or record concerts?

All photography and video recording of LPO events is prohibited without explicit and written permission from orchestra administration.

Why am I not receiving any emails?
  • Subscribe to our emails: LPO Email Signup Form

  • Our emails come from our ticketing and marketing systems. Because of this our email may be marked as spam. Please be sure to check your spam folder periodically and mark LPO emails as “friendly.” 

Can’t find what you’re looking for? Email your question or call LPO Patron Services at 504-523-6530, option 2 or email patron.services@lpomusic.com

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